VOICE AGENT

Live

Suhani is on a call

Customer

Hi, I just received my order,
but the size is wrong!

AI agent

Hi! I'm really sorry about
that, I'll be happy to help.

Customer

Could you confirm the size
you ordered and received?

AI-Powered Customer Experience Solutions
That Fits Your Business

Traditional Contact Centers • AI Automation • Hybrid Customer Support

Whether you're looking to outsource your entire customer support operation, streamline workflows with intelligent AI-driven automation, or build a tailored hybrid model that blends both, Open Mind has the expertise, technology, and people to help you deliver seamless, exceptional customer experiences at every stage of the journey.

Explore Services

VOICE AGENT

Live

Suhani is on a call

Customer

Hi, I just received my order,
but the size is wrong!

AI agent

Hi! I'm really sorry about
that, I'll be happy to help.

Customer

Could you confirm the size
you ordered and received?

01Hybrid Contact Center

Every Customer Starts Here

From the first ring to the final resolution, our expert team handles inbound calls, emails, and chats with precision, empathy, and speed. The foundation of great customer experience.

Trusted by Apollo, Rainbow, Cloud Nine & Baxter/Vantive India

Learn more

02Gen AI & AI Chatbot

Voice + Chat AI That Works Together

Unified Gen AI voice and chat agents. Natural language IVR routes calls intelligently while chatbots handle sales, support, and scheduling across WhatsApp, web, and social. Seamless handoff between voice, chat, and human agents.

24/7 multilingual voice + chat, unified platform

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03Business Automation

Workflows That Run Themselves

CRM-integrated pipelines that route, prioritize, and resolve without human touch. Real-time dashboards, AI insights, and zero-touch lead nurturing.

Data-driven insights for smarter decisions

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04Reports & Analytics

Growth That Compounds

Every automation, every smart interaction, every routed lead directly contributes to your bottom line. Real-time dashboards turn support activity into decisions you can act on.

NASSCOM member · ISO certified

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05CRM Solutions

Built Around Your Workflows

Off-the-shelf CRMs make you bend to a template. We build bespoke systems around your exact sales, support and field processes, with native automation, reporting and integrations.

Tailored to your processes · You own the data

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Testimonial

What Our Clients Say

We’re working with 30 seats — 5x what we had — and booking about a lakh appointments a month. Phenomenal.

Nishant Mishra

VP Marketing, Rainbow Hospitals (at the time)

Neeraj Lal

COO, Apollo Hospitals, Gujarat Region

“Openmind has been an exceptional partner for Apollo Hospitals Ahmedabad. We’ve tied up with them last year to improve our call center operations & their professionalism, business-friendly approach, and commitment to our shared vision of improving the patient experience have made a significant impact.”