Services

Inbound Call Center

We manage incoming customer calls professionally, ensuring every call is answered promptly and resolved efficiently. Whether it’s for customer support, inquiries, or information, our team ensures a seamless communication experience… Read More

Customer Support Helpdesk

Our helpdesk teams handle customer queries through voice and email channels. We support service requests, order status updates, complaint handling, and general assistance — all managed with courtesy, accuracy, and efficiency… Read More

Lead Management Services

We track, follow up, and update lead data in real time. Our agents ensure that every potential lead is properly handled and categorized based on its status, enabling your sales team to focus on high-priority prospects…. Read more

Voice Bots & Chatbots

We build conversational bots that respond to your customers in real time — on your website, WhatsApp, or helplines. These automated tools help manage FAQs, appointment bookings, and basic service support 24/7… Read more

Outsource your complex tasks

Open Mind Overview

Open Mind Services Limited is a leading provider of Outsourcing Customer Support Helpdesk, Inbound Call Center Outsourcing, and Lead Management Services in industries such as FMCG, Retail, Hospitals & Medical companies.

We are a team of professionals with extensive training and experience to handle technical issues and resolve problems quickly…Read More

Customer Support Helpdesk

Our outsourced Customer Support Helpdesk delivers competitive advantage to any business that aims to be respected as a customer-centric organization.

Our trained customer service executives with a considerate approach connect with the customers to help resolve their queries and enhance the brand value of your business in a subtle and compelling manner… Read More

Testimonials

Here are some testimonials about Open Mind Services Limited from businesses that have generated more customer loyalty with our outsourcing services… Read all Testimonials

Rohit | Managing Director | Cloud Nine Hospitals

Rohit | Managing Director | Cloud Nine Hospitals

We hired Open Mind Services Limited for Call Management in our organization… Read More

Ashwini-K Aggarwal | Country Marketing Manager | Hewlett Packard India Sales

Ashwini-K Aggarwal | Country Marketing Manager | Hewlett Packard India Sales

“Naveen ji is soft spoken, simple and an amazingly responsive person… Read More

Yudhisthir Singh Naruka | Head hr shared service & hris | Bharti retail ltd

Yudhisthir Singh Naruka | Head hr shared service & hris | Bharti retail ltd

Open Mind Services Limited conjures an immanent combination of operational excellence and quality insights… Read More

Country Head – India Jafron Biomedical

Country Head – India Jafron Biomedical

I am really impressed by the quality and standard of work ethics at Open Mind, A well-established, qualified and professional team has provided best in class patient services to Baxter PD… Read More

CUSTOMER SUPPORT HELPDESK

OPEN MIND FAMILY

We’re proud of our people! And as welcoming of those who aspire to be a part of the Open Mind family…

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CUSTOMER SUPPORT BLOG - STRATEGIES FOR FULFILMENT

Customer Support teams need the right tools. LISTEN to what the customer complaints about. PRACTICE clear communication for customer engagement. Practice Empathy, Restraint, and Consistency. Know how to close a conversation… Read all Blog