Customer Support Services Blog

Customer Service Helpdesk teams need the right tools. LISTEN to customer complaints. Practice clear communication for customer satisfaction. Practice Empathy, Patience, and Consistency. Know how to close a conversation…

7 Key Benefits Of BPO Outsourcing Hospital Call Center Services

Open Mind Services Limited’s Outsourced Medical Call Centre Services offer your patients just what they need- laser focused information that saves them time and delivers the most important message you want to express via your communications- You careRead More



The Future of a Hospital Call Center

By 2022, Customer Experience will overtake price and product as the key brand differentiator… Read More

Hospital Customer Service requires a different approach- Learn why your hospital needs an outsourced healthcare call center… Read More

Consistent excellence in customer service is central for a small business. Here is a practical little Customer Support Guide… Read More

Businesses are viewing Inbound Customer Support Outsourcing as a viable possibility to optimize investments and maximize value… Read More

Customer Experience – It’s not what we do once in a while that builds a robust relation; it’s what we do consistently… Read More

Bringing patients within your desired goalposts by teaching them to build their diet around a family event is more realistic than saying, “Never eat dessert.”… Read More

A two-way patient relationship management helpdesk gives the patient a platform to resolve anxiety and queries about her health… Read More

Social media isn’t only a place to advertise your products but it’s also an ideal platform to propagate important information about public health issues… Read More

We all understand that tone of voice is important, but what is the right tone that makes for a well-rounded customer experience? Read More

Customer support agents are the soldiers in new markets, coached to win over customers at the expense of your competitors… Read More

Here are helpful tips for learning about customers & their needs & pivoting your services for an excellent customer experience… Read More

Communication based on predictive marketing results in sustaining trust in your facility, a crucial task in the healthcare business…
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We’ve successfully worked with a pharma company on Dialysis Call center as well as with multi-chain hospitals for Patient follow-up calls & Feedback mechanism… Read More

Focused healthcare call center, Open Mind has built an enviable reputation in compassion and empathy based calling to patients… Read More

‘You’ve got to start with the customer experience and work back toward the technology – not the other way around.’ – Steve Job… Read More

Customers refuse to be taken for granted; they are willing; even eager, to jump to a competitor at the first whiff of a better customer support experience… Read More

Recognize the value of excellent customer service, something that transcends from ‘as much as necessary’ to ‘exceptionally done.’… Read More

Let’s try to focus on one skill that is rarely discussed but has a huge influence on dealing with an unhappy customer… Read More

Consider empowering your employees as a proactive swing in your management strategy- the positives far outweigh trepidations…
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Adapting these simple phrases by rehearsing them daily for about 30 minutes will help your team improve customer experience…
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Trust me, we’ve to change. And transform rapidly. While apologizing for mistakes is the first mandatory step, it’s imperative to give your side of the story too… Read More

With our focus on exceptional customer services, we at Open Mind Services Limited have faced many abusive and persistent complainers… Read More

Make sure your customer support department receives every single call as it was their first one, and ends each call as you would give farewell to a fond friend!.. Read More

Outsourcing customer satisfaction surveys to an experienced company like Open Mind Services Ltd has changed many companies…
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Communicating with a live entity is still the most preferred manner when exploring for help about a product or a service… Read More

You can automate a lot of tasks that can be completed without a human touch. For example, ordering a pizza with choice of toppings… Read More

Make the process simpler by giving your customers the option to know more about your service, or to book at once from the bot…
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A chatbot can categorically reduce your overheads while providing the same quality of excellence your company is well-known for… Read More

Providing exceptional customer service is practically the only big differentiator in gaining crucial competitive advantage… Read More

A reluctance to move with the times can cause disruptions and force you to play catch-up and lose critical competitive advantage… Read More

Building strong relations with your existing clients can shore up your finances that will help you in leveraging for stronger growth… Read More

H.E.L.P. is an easy to learn and follow acronym that summarizes 4 steps for a tricky situation with an unhappy customer… Read More

In a recent survey, more than 80% of customers were more interested in naming & shaming the company rather than expecting refunds… Read More

Delivering exemplary customer service that creates a positive experience has become the new standard… Read More

Excellent Customer Support begins with hiring the best people. Predictable results are a direct outcome of intelligent planning before we begin a campaign… Read More

Customers love better human service over automated responses. Are you using any such psychological hacks in your business? Read More

Make customer experience high priority and reap generous rewards. Always deliver value, irrespective of expectations. Work as a team with your customers… Read More

Here is a video compilation that has the likes of Steve Jobs, Jeff Bezos and Richard Branson articulating their views on the importance of a positive customer experience… Read More

How do you respond positively to a complaint on social media in a manner that retains customer loyalty and retention? Read More

Given a chance, won’t you like to send (or receive) a tad personal note that appreciates your concern and promises a resolution within a stipulated time frame? Read More

What a customer really wants from a communication is an exercise in reading between the lines, and delivering desired objectives… Read More

Empathy helps an executive in understanding herself and responding to her emotional outbursts in a more constructive manner… Read More

An outsourced toll free helpline establishes you as a leader in listening to customers, the first step to a solid relationship… Read More