1. Cost Reduction
- By automating appointment management system across the boundaries
- Outsourcing of transactional and appointment related processes
- Shared cost of higher technology and auto up gradation
- No fixed overheads
2. Improved Efficiencies
- Helps save costly space and staff to focus on strategic business activities.
- Multilingual scalability
3. Higher customer satisfaction:
- SLA based and timely resolution of queries if any
- Personalized Attention
- Guaranteed availability of unbiased helping hand
- Traceable feedback system.
4. Brand image improvement:
- Professional outlook of the center.
- Use of technology like IVR and automated SMS
- Post treatment, patients carry a good image of the brand.
5. Measurable performance metrics:
- Various MIS reports help in understanding patients satisfaction level.
- Reports help in future planning of policies and attention to hot areas
6. Well-Defined & Implementable Sla`S
- All processes are traceable hence measurable.
- Internal processes of clients also improve.
- Leads to better brand value and patients satisfaction.