Introduction 

We at “Open Mind Services Limited” value your privacy. This Privacy Policy outlines how we collect, use, store, and protect your personal data when you interact with our chatbot, voicebot, or customer support services

 

What Information We Collect 

When you start a chat or call, we may ask for: 

  • Your name 
  • Your contact details (like email or phone number) 
  • Information about your query or complaint 
  • Device or location info (only if needed and you agree) 

We do not collect any sensitive data like Aadhaar, PAN, or bank details. 

Why We Collect This Information 

We use your information to: 

  • Help you with your request or complaint 
  • Improve our chatbot or voice service experience 
  • Monitor our service quality 

Your Permission (Consent) 

We only collect and use your data if you clearly agree to it. You can ask during the chat or email us at “privacy.data@openmind.in” any time to take back your consent. 

How Long We Keep Your Data 

We keep your data only for as long as we need it to resolve your issue or fulfill the service. After that, it’s safely deleted. 

Who Can See Your Data 

We never sell your data. Your information may only be shared with: 

  • Legal authorities (if required by law) 
  • Trusted service partners working under strict privacy agreements 

Keeping Your Data Safe – We use secure technology to protect your information from unauthorized access, leaks, or misuse. Your privacy and safety are our priority. 

Your Rights 

Under the Digital Personal Data Protection Act, 2023, you can: 

  • Ask us what data we have about you 
  • Ask us to correct or delete it 
  • Withdraw your consent anytime 
  • File a complaint if you feel your data is misused 

Got Questions or Concerns? 

Reach out to our Data Protection Officer (DPO): 

  • Name: Naveen Gulati 
  • Email: connect 
  • Phone: 8800600118 

Note – We may update this policy from time to time. If we do, we’ll let you know through the chatbot or our website. 

By starting or continuing a chat or support call with us, you agree to this Privacy Policy. 

To know more about your data rights, visit the official government site: https://www.meity.gov.in