Having 7 years experience in Customer service, Money collection department. She started her career in 2015 as customer support representative and consistent positive interactions with customers and knowledge of time management resulted in being promoted as a team leader. Her three important qualities are professionalism, patience, and a “people-first” attitude leading to many achievements.
Possess strong convincing and coaching skills. Excellent problem solving skills. Maintaining service, talk/wrap time, data, and consumer satisfaction levels.
Earlier associated with corporates – like Pace Setter’s business, Tech Mahindra Pvt Ltd, paymaster service ltd. She showed her best skills as a customer service representative and awarded with “Best performer of the month and Best performer of the year” which lead her to get promoted as a Team Leader in 2016.
She Specializes in Trainings, auditing calls, Call Quality feedbacks, team support, rostering and managing reports.