![](https://www.openmind.in/wp-content/uploads/2022/06/cost-reduction-page.jpg)
1. Cost Reduction
- By automating appointment management system across the boundaries
- Outsourcing of transactional and appointment related processes
- Shared cost of higher technology and auto up gradation
- No fixed overheads
![](https://www.openmind.in/wp-content/uploads/2022/06/improved-efficiences-page.jpg)
2. Improved Efficiencies
- Helps save costly space and staff to focus on strategic business activities.
- Multilingual scalability
![](https://www.openmind.in/wp-content/uploads/2022/06/higher-customer-satisfaction-page.jpg)
3. Higher customer satisfaction:
- SLA based and timely resolution of queries if any
- Personalized Attention
- Guaranteed availability of unbiased helping hand
- Traceable feedback system.
![](https://www.openmind.in/wp-content/uploads/2022/06/brand-image-improvement-page.jpg)
4. Brand image improvement:
- Professional outlook of the center.
- Use of technology like IVR and automated SMS
- Post treatment, patients carry a good image of the brand.
![](https://www.openmind.in/wp-content/uploads/2022/06/measurable-performance-metrics-page.jpg)
5. Measurable performance metrics:
- Various MIS reports help in understanding patients satisfaction level.
- Reports help in future planning of policies and attention to hot areas
![](https://www.openmind.in/wp-content/uploads/2022/06/well-defined-implementable-page.jpg)
6. Well-Defined & Implementable Sla`S
- All processes are traceable hence measurable.
- Internal processes of clients also improve.
- Leads to better brand value and patients satisfaction.