1. Cost Reduction

  • By automating appointment management system across the boundaries
  • Outsourcing of transactional and appointment related processes
  • Shared cost of higher technology and auto up gradation
  • No fixed overheads

2. Improved Efficiencies

  • Helps save costly space and staff to focus on strategic business activities.
  • Multilingual scalability

3. Higher customer satisfaction:

  • SLA based and timely resolution of queries if any
  • Personalized Attention
  • Guaranteed availability of unbiased helping hand
  • Traceable feedback system.

4. Brand image improvement:

  • Professional outlook of the center.
  • Use of technology like IVR and automated SMS
  • Post treatment, patients carry a good image of the brand.

5. Measurable performance metrics:

  • Various MIS reports help in understanding patients satisfaction level.
  • Reports help in future planning of policies and attention to hot areas

6. Well-Defined & Implementable Sla`S

  • All processes are traceable hence measurable.
  • Internal processes of clients also improve.
  • Leads to better brand value and patients satisfaction.