Call Center Services for eCommerce Industry & Technical Helpdesks

In addition to using today’s technology to provide an omni-channel shopping experience, retailers, eCommerce companies, and technical helpdesks must also employ a strategy that combines both traditional and new customer service channels to provide a seamless, personalized, and high-quality experience for customers.

With Open Mind as your outsourced customer service partner, your website or eCommerce organization will benefit from our 24x7x365 multi-channel contact center.

With the help of talented personnel and the most advanced call center technology, our customer care executives can effectively address your customers’ needs through a number of channels, including: inbound and outbound voice support, internet / live chat, email management and SMS / texting (mobile).

All interactions with your clients will be streamlined through the use of call center technology which includes an IVR, Automatic Call Distributor, Dialer, Voice Loger, Reporting Engine, and more.

Our customer service executives are trained in your brand values and are able to communicate what your brand represents with confidence and sensitivity. 

For eCommerce players, the holiday season has a dramatic effect on footfalls and clicks. Open Mind can be a valuable outsourcing partner during the peak seasons of the year. With our experienced and technologically advanced staff, we can ramp up the teams assigned to your work. This enables us to provide you with high-quality customer service at every stage of the business and organizational expansion process.