VP and Head HR
An accomplished HR Leader with 16 years of rich experience in initiating and implementing various HR Policies, procedures, HR Services Delivery, Employee Engagement, HR Compliance, and culture building. She is a result-focused leader who delivers talent acquisition, retention and motivation solutions that help organizations to embrace differences, Diversity, Equity, and Inclusion at the workplace. She has always tried to create a well-motivated team that helps organization to make a “Great Place to Work”
Her sharp insights result from her laudable obsession with going to the root of a problem and finding the most appropriate solution.
Having started her career with Teletech Bharti she joined Open Mind Services Limited and spent 15 years in customer service-centric roles, learning, understanding the importance of communication, collaboration, and teamwork for the business.
She has been a part of diverse organizations and industries, including Retail, Telecom, Utilities, and IT/ITES verticals. Her past experience includes leadership roles for our prestigious clients and handling the processes and projects for Bharti Retail, Bharti Walmart, Walmart India, and Times Internet. During her previous stint, she led a large and geographically dispersed HR team for managing overall HR and operational function.
Reena has been awarded with various recognitions and awards time to time such as Best Employee of the Year, Dr. Tarita Shankar Awards for Excellence by ETNow 2020, etc.
VP and Head of Operations
A Visionary operations leader with 11+ years of experience in managing all levels of multiple business processes, including planning, development, and administration. Strong call centre and leadership experience.
She believes in building highly effective performance-based teams focused on adding value to the customer.
Focus organizational objectives on the customer in line with the company mission.
Established key metrics, measures, and controls to achieve business and performance objectives. Analyses performance data, benchmarking with all business partners to rework processes for success.
Committed to continuous process improvements to achieve objectives, quality management.
History of fostering strong, trust-based relationships with staff, peers, upper management, vendors, and partners.
Establishes a climate that results in exceptional customer service
Presently in the role of the Training lead with an exhaustive experience in conceptualizing training programs to address business challenges and enable an effective workforce. Especially adept at developing, facilitating and supervising training programs and modules.
Knowledgeable Soft Skills Trainer with a sound understanding of needed traits for workplace success and a strong ability to train employees in improving those characteristics. An English literature graduate (Gold medalist) with a professional certification in soft skills facilitation and TTT (Train the Trainer). Strong knowledge of soft skills affecting the overall functioning of various industries- BPOs, schools, colleges and educational institutes. Over 14 years of experience as a Voice and Accent trainer, soft skills trainer, motivational and personality development coach spanning various industries.
Disciplined, detail oriented, personable, passionate and diligent in approach to training which is skill-oriented and also caters to individual training needs. To create an environment at work which is productive, encouraging and supportive to all the employees.
As a part of Open mind family, the goal is to align every effort towards the Mission of providing top quality services to the customers. Also sharing the vision of contributing to employee learning and development and they are the front runners of the organization.