Help Line for Renal Patients / Diabetic Patients / Ortho Patients / Heart Patients / Cancer Patients etc.


  • Proper knowledge about the disease keeps a patient aware and hence he complies to therapy.
  • Educating them about the adverse effects of missing therapy can motivate them to be regular and hence improve health and increase longevity.
  • Education and awareness of precautions taken for keeping the equipment’s and medical devices error free can be done through call.
  • Understanding his/her body & symptoms can guide the patient to avail medical aid at the right time hence keeping him healthy.


  • Since these are chronic & lifelong ailment, a lot of patient`s loose the desire to live and just give up. It is important to keep them engaged in order to keep up the motivation.
  • Most patient comply to therapy but do not follow the necessary diet or exercise regime which is an important element in maintaining the health of patient.

Follow Up

  • Depending upon criticality of the patient he can be contacted from time to time and/or his clinical parameters noted.
  • Any alarming/indicative change in his clinical parameters raises a red alert in the system and the doctor is notified. The patient is convinced to visit to the doctor urgently.
  • A con-call can be arranged with the doctor in such a scenario or on the request of the patient.
  • Most patients get mislead by various sources into taking treatments which might not be necessary. A relationship manager dedicated to the patient can put all his apprehensions aside and making him feel cared for.
  • Health Tips and important alerts can be sent by SMS
  • Appointment Reminder and Follow-up.


  • These patients usually feel very low psychologically. They need to have a person who can listen them out and also boost their morale. This can be easily done from by our well trained and dedicated staff.
  • Diet counseling can be done on call on the basis of their readings.

Other Services

  • Assisting patients with getting supply of medicines
  • Analytical and progress chart of patients
  • Patient Feedback Surveys
  • Proactive calling to make patients comply with the therapy
  • Follow up of the patient right from discharge from hospital
  • Reminder calls for Appointments.
  • Simple HAU (How are you feeling Now!) Calls
  • Post hospitalization, and discharge summary explanation calls
  • Post hospitalization, and discharge summary explanation calls
  • Education to Patient Attendants on phone

Open Mind Services adds value to any medical facility by providing answering services to professional medical answering service operators. Call us now for more info +91-9811331600 or email us on