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Category: Open Mind Services

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4 Ways to Elevate the Customer’s Experience

As I identified in my last mail, Customer Experience is the single most important metric that drives customer loyalty and creates inestimable value for your company. Fortunately it comprises of …

Open Mind Services

5 Psychology Hacks towards Brilliant Customer Service that Pay Back Instantly

Why are some businesses willing to spend a fortune on Customer Services? Because the promoters know that it plays a major part in turning a business from tepid to smoking hot. And …

Open Mind Services

Can you spare half an hour to grow your business with Loyal Customers

Thankfully, you don’t need a degree from Yale in rocket Science to figure out that customer loyalty is the blockbuster sequel of customer service. Customer Service is the boring sibling …

Open Mind Services

Resist overuse of Social Media for Customer Service

Social media is everywhere! And with the immediate response it promises, it seems to be an excellent option to resolve customer service issues. But is it really helping your business? …

Open Mind Services

You’re 4 steps away from winning an unhappy customer back

Warren Buffet once said, we can’t just “satisfy” the customer; we have to learn to “delight” the customer. No matter what business you’re in, dissatisfied customers are a part of …

Open Mind Services

Outsourcing Customer Services for Client Retention

Existing clients are worth more than just a predictable stream of revenue; they can become your strongest brand ambassadors. Client retention is never a one-off job- it’s a continuous process …

Open Mind Services

Customer Onboarding Skyrocket Business Lifetime Customer Value

The 3 principles of Customer Onboarding to skyrocket your business’s Lifetime Customer Value While acquiring new customers is top of the mind of every business; it’s in extra efforts a …

Open Mind Services

Top 5 Customer Support Commandments for 2019

The beginning of a new year is inevitably followed by countless articles about trends and predictions for the year. It got me thinking on how much has changed in the …

Open Mind Services

4 Customer Support Digital Trends to embrace in 2019

4 Customer Support Digital Trends to embrace in 2018 2018 is expected to be an exciting year for Customer Support domain with Augmented Reality, Omnichannel & Seamless Experiences, and CIAM …

Open Mind Services

A case study on B2B chatbots

A chatbot is designed to work faster than humans and in the process, save your organization on money and resources. Customer Support Executives are also human after all and like …

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