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How to provide great customer service? I’m sure you too must’ve tried to google it and believe our sincere efforts of the past years are also helping you in transforming …

Customer satisfaction, mercifully is largely about listening and delivering words- words that transmit the message that the customer is important and will be given a patient hearing to his or …

Have you ever tried to contact Amazon Customer Service with a complaint? I did and was left astonished. For an Indian working with Indian businesses, it came as a real …

Facing a customer directly requires some essential skills that we are communicating through our emailers and from the Open Mind Blog. Let’s take a break from the classic favorites like patience, …

The business scenario is viewing a rapid churning- something never ever imagined just a few years ago. Demand for services and products are flourishing as much as the supply, hence …

Businesses are learning the hard way that customer is still the king. Or rather, they are being forced to re-learn the ABCs of running a successful business. The cost of …

Customer Experience is central to a business’s visibility and survival in today’s tough competitive markets. A massive 97% of organizations – as part of an Oracle survey – identified enhancing customer experience …

Finding Outsourcing partners is as easy as locating a restaurant in New York. But finding a trusted outsourcing partner is more difficult than locating a 3 Star Michelin in the …

Open Mind Services Limited, a specialized Outsource Service company continues to assist its clients serve their clients for more than 15 years now. We offer a Dedicated Empathetic HelpDesk for …

The need for a outsourced medical call center in a hospital  Open Mind Services Limited, a specialized Outsource Service company continues to assist its clients serve their clients for more …