4 Ways to Elevate the Customer’s Experience
As I identified in my last mail, Customer Experience is the single most important metric that drives customer loyalty and creates inestimable value for your company. Fortunately it comprises of …
As I identified in my last mail, Customer Experience is the single most important metric that drives customer loyalty and creates inestimable value for your company. Fortunately it comprises of …
Why are some businesses willing to spend a fortune on Customer Services? Because the promoters know that it plays a major part in turning a business from tepid to smoking hot. And …
Thankfully, you don’t need a degree from Yale in rocket Science to figure out that customer loyalty is the blockbuster sequel of customer service. Customer Service is the boring sibling …
Social media is everywhere! And with the immediate response it promises, it seems to be an excellent option to resolve customer service issues. But is it really helping your business? …
Warren Buffet once said, we can’t just “satisfy” the customer; we have to learn to “delight” the customer. No matter what business you’re in, dissatisfied customers are a part of …
Existing clients are worth more than just a predictable stream of revenue; they can become your strongest brand ambassadors. Client retention is never a one-off job- it’s a continuous process …
The 3 principles of Customer Onboarding to skyrocket your business’s Lifetime Customer Value While acquiring new customers is top of the mind of every business; it’s in extra efforts a …
The beginning of a new year is inevitably followed by countless articles about trends and predictions for the year. It got me thinking on how much has changed in the …
4 Customer Support Digital Trends to embrace in 2018 2018 is expected to be an exciting year for Customer Support domain with Augmented Reality, Omnichannel & Seamless Experiences, and CIAM …
A chatbot is designed to work faster than humans and in the process, save your organization on money and resources. Customer Support Executives are also human after all and like …
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