4 Ways to Elevate the Customer’s Experience
As I identified in my last mail, Customer Experience is the single most important metric that drives customer loyalty and creates inestimable value for your company. Fortunately it comprises of …
5 Psychology Hacks towards Brilliant Customer Service that Pay Back Instantly
Why are some businesses willing to spend a fortune on Customer Services? Because the promoters know that it plays a major part in turning a business from tepid to smoking hot. And …
Can you spare half an hour to grow your business with Loyal Customers
Thankfully, you don’t need a degree from Yale in rocket Science to figure out that customer loyalty is the blockbuster sequel of customer service. Customer Service is the boring sibling …
Resist overuse of Social Media for Customer Service
Social media is everywhere! And with the immediate response it promises, it seems to be an excellent option to resolve customer service issues. But is it really helping your business? …
You’re 4 steps away from winning an unhappy customer back
Warren Buffet once said, we can’t just “satisfy” the customer; we have to learn to “delight” the customer. No matter what business you’re in, dissatisfied customers are a part of …
Outsourcing Customer Services for Client Retention
Existing clients are worth more than just a predictable stream of revenue; they can become your strongest brand ambassadors. Client retention is never a one-off job- it’s a continuous process …
Customer Onboarding Skyrocket Business Lifetime Customer Value
The 3 principles of Customer Onboarding to skyrocket your business’s Lifetime Customer Value While acquiring new customers is top of the mind of every business; it’s in extra efforts a …
Top 5 Customer Support Commandments for 2019
The beginning of a new year is inevitably followed by countless articles about trends and predictions for the year. It got me thinking on how much has changed in the …
4 Customer Support Digital Trends to embrace in 2019
4 Customer Support Digital Trends to embrace in 2018 2018 is expected to be an exciting year for Customer Support domain with Augmented Reality, Omnichannel & Seamless Experiences, and CIAM …
A case study on B2B chatbots
A chatbot is designed to work faster than humans and in the process, save your organization on money and resources. Customer Support Executives are also human after all and like …