Customer Service Guide for a Small Business
Consistent excellence in customer service is central for a small business. Here is a practical little Customer Support Guide…
What you should know before outsourcing customer support
Businesses are viewing Inbound Customer Support Outsourcing as a viable possibility to optimize investments and maximize value…
Nothing Builds Trust Better Than Consistency
Customer Experience – It’s not what we do once in a while that builds a robust relation; it’s what we do consistently…
EMPATHY in Customer Service can make your brand a celebrity
Customer Service has become one of the foremost differentiator for competing brands all around the world. Do you believe answering random queries and solving problems is the only real job of …
3 No-nonsense Tips to grow EMPATHY and win your customers
In my last post, I made a thought-provoking proposition: Improving customer service simply by being empathetic. Many of you have replied with appreciative notes. A BIG thanks to all of …
Communicate the best First Impression to a Customer Support Email
How do you reply to a customer who mails you with a complaint or suggestion? More often than not, companies prepare an auto-reply that goes out to every customer irrespective …
How to Handle an Angry Customer Service Complaint on Social Media?
Dissatisfied and angry customers are part of any business. No matter how good you are, people will continue to have bad days and things will sometimes go wrong. Murphy’s Law …
Why The Best CEOs Invest in Customer Experience
Customer Service is essential for a business but it is just a part of the whole Customer Experience, defined as any interaction between the company and a customer. It could …
4 Ways to Elevate the Customer’s Experience
As I identified in my last mail, Customer Experience is the single most important metric that drives customer loyalty and creates inestimable value for your company. Fortunately it comprises of …
5 Psychology Hacks towards Brilliant Customer Service that Pay Back Instantly
Why are some businesses willing to spend a fortune on Customer Services? Because the promoters know that it plays a major part in turning a business from tepid to smoking hot. And …